FAQ's

Payment

1. What payment methods do you accept?

We accept all major payment options; Visa, MasterCard, PayPal, ZIP and Afterpay.

2. Are prices inclusive of GST?

Yes, the advertised item prices include GST in Australia.

If you are purchasing from another country, you may need to pay import taxes, depending on the jurisdiction.

Delivery

1. I want to place an order, what are the delivery fees?

Delivery fees can be calculated at time of purchase with our delivery fee calculator.

2. I haven’t received my order confirmation. What should I do?

When placing an order, please ensure that a valid email address has been entered as part of your contact details. If you do so, you should receive an email confirmation of your order.

Please make sure to check the Spam Folder of your email service.

If you still can’t locate your order confirmation, please write to us at orders@redlily.au or Contact Us.

Contact Us

1. Do you offer refunds on defective items?

In the unlikely event of a defect, you may return the item to us at your cost, as per our Refund Policy.

Products and Stocks

1. Why are some stocks not available?

Though every care is taken to update our online shop regularly, we cannot guarantee the availability of items. In the event that we are unable to fulfil your order, we will notify you immediately with the proposed intervention.

2. Do you have a size guide?

Yes, here is our Size Guide.

3. Can we work together?

We love collaborations and partnerships. Please drop us an email at partners@redlily.au or Contact Us.

4. Do you offer wholesale purchasing?

Yes, we do. Please email us at partners@redlily.au or Contact Us.

Orders

1. Do I need to have an account with you to order?

In order to complete an order, you do need an account with us. This will allow you to receive updates and information on new releases, special promotions and tips.

We will never use your information for any third-party advertising as noted in our Privacy Policy.

Girls Necklace Size Chart
Standard Necklace Length*	Choker Necklace Length*	Long Necklace Length*	Age	Your Chest (cm)	Your Head Circumference (cm)
N/R	N/R	N/R	<3	<56	<54
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	N/R	40cm (16in) + 5-7cm extender	3 – 6^	54 – 64	52 – 56
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	25cm (10in) + 5-7cm extender	45cm (18in) + 5-7cm extender	6 – 12^	60 – 80	54 – 58
40cm (16in) + 5-7cm extender OR 45cm (18in) + 5-7cm extender	32cm (12in) + 5-7cm extender	60cm (24in) + 5-7cm extender	>12	77+	>56

N/R: Not Recommended.
* The length measured when the chain is open. All necklaces come with a 5-7cm extender.
^ Parents should monitor their children while dressed.

Tips: If you’re between sizes, go for the larger size. The above measurements are a guide only; the actual measurement can be up to 3cm off.

Earring Size Guide

The short answer for the perfect earring size for your age is ‘it depends’. Broadly speaking, most
earrings will come in a ‘free size’.

The best earring size for you will depend on the impression you would like to create. The right
earrings should either add a touch of simple elegance or make a bold statement, bringing out
your best features while matching your face, shape, dress, and skin tone.

Every ear and piercing is different, so not every earring size may fit you or look the same on
everyone.

For guidance on choosing the correct size, you may Contact Us before placing an order.

Girls Necklace Size Chart
Standard Necklace Length*	Choker Necklace Length*	Long Necklace Length*	Age	Your Chest (cm)	Your Head Circumference (cm)
N/R	N/R	N/R	<3	<56	<54
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	N/R	40cm (16in) + 5-7cm extender	3 – 6^	54 – 64	52 – 56
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	25cm (10in) + 5-7cm extender	45cm (18in) + 5-7cm extender	6 – 12^	60 – 80	54 – 58
40cm (16in) + 5-7cm extender OR 45cm (18in) + 5-7cm extender	32cm (12in) + 5-7cm extender	60cm (24in) + 5-7cm extender	>12	77+	>56

N/R: Not Recommended.
* The length measured when the chain is open. All necklaces come with a 5-7cm extender.
^ Parents should monitor their children while dressed.

Tips: If you’re between sizes, go for the larger size. The above measurements are a guide only; the actual measurement can be up to 3cm off. For guidance on choosing the correct size, you may Contact Us before placing an order.