Shipping Policy

Australia-wide Shipping

We infuse a personal touch into every delivery, ensuring that your item arrives not merely as a package, but as a heartfelt gesture.

We offer free shipping on all orders over $150 automatically at checkout, while orders over $200 are eligible for Express Shipping.

For orders under $150, a $10 flat shipping fee is applied for Regular Shipping and a $15 for Express Shipping.

In most cases, your parcel will be shipped via Australia Post. In some cases, they might be sent via other reputable courier services.

Tracking details will be included in your Order confirmation email.

We ship parcels daily, 5 days a week, out of Adelaide, South Australia.

Transit Time*	Your Location	Cost	FREE Delivery
1 – 3 Business Days	Adelaide Metro	$10	FREE for orders over $150
2 – 5 Business Days	Interstate Metro	$10	FREE for orders over $150
3 – 7 Business Days	Country/Towns	$10	FREE for orders over $150
1 – 2 Business Days	Adelaide Metro	$15	FREE for orders over $200
2 – 3 Business Days	Interstate Metro	$15	FREE for orders over $200
3 – 5 Business Days	Country/Towns	$15	FREE for orders over $200

*Business days do not include weekends and public holidays. WA, NT, and rural deliveries may take extra time. Shipping times are estimate only and beyond our control.

Adelaide customers usually receive their delivery within 1 – 3 days of ordering.

Interstate customers should receive their delivery within 2 – 5 days, while our country town customers should receive it within 3 – 7 days.

Item Tracking

Please note, Once your order has been shipped, you will receive an email containing your tracking number. It may take up to 24 hours for tracking information to appear on the courier services (e.g. Australia Post) website once you receive your tracking number.

International Shipping

Presently we do not offer international shipping. However, if you are keen on an order, please Contact Us to discuss your needs for a custom shipping calculation and invoicing.

If you are an international reseller, wholesaler or stockist, please contact us at partners@redlily.au.

Lost Items

We do not accept responsibility for lost orders. We only post items to given addresses by our customers. Your parcel is sent with a tracking number, and if a parcel gets lost in transit, you will be responsible for dealing directly with Australia Post or the relevant courier service by providing the tracking number.

Girls Necklace Size Chart
Standard Necklace Length*	Choker Necklace Length*	Long Necklace Length*	Age	Your Chest (cm)	Your Head Circumference (cm)
N/R	N/R	N/R	<3	<56	<54
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	N/R	40cm (16in) + 5-7cm extender	3 – 6^	54 – 64	52 – 56
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	25cm (10in) + 5-7cm extender	45cm (18in) + 5-7cm extender	6 – 12^	60 – 80	54 – 58
40cm (16in) + 5-7cm extender OR 45cm (18in) + 5-7cm extender	32cm (12in) + 5-7cm extender	60cm (24in) + 5-7cm extender	>12	77+	>56

N/R: Not Recommended.
* The length measured when the chain is open. All necklaces come with a 5-7cm extender.
^ Parents should monitor their children while dressed.

Tips: If you’re between sizes, go for the larger size. The above measurements are a guide only; the actual measurement can be up to 3cm off.

Earring Size Guide

The short answer for the perfect earring size for your age is ‘it depends’. Broadly speaking, most
earrings will come in a ‘free size’.

The best earring size for you will depend on the impression you would like to create. The right
earrings should either add a touch of simple elegance or make a bold statement, bringing out
your best features while matching your face, shape, dress, and skin tone.

Every ear and piercing is different, so not every earring size may fit you or look the same on
everyone.

For guidance on choosing the correct size, you may Contact Us before placing an order.

Girls Necklace Size Chart
Standard Necklace Length*	Choker Necklace Length*	Long Necklace Length*	Age	Your Chest (cm)	Your Head Circumference (cm)
N/R	N/R	N/R	<3	<56	<54
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	N/R	40cm (16in) + 5-7cm extender	3 – 6^	54 – 64	52 – 56
32cm (12in) + 5-7cm extender OR 40cm (16in) + 5-7cm extender	25cm (10in) + 5-7cm extender	45cm (18in) + 5-7cm extender	6 – 12^	60 – 80	54 – 58
40cm (16in) + 5-7cm extender OR 45cm (18in) + 5-7cm extender	32cm (12in) + 5-7cm extender	60cm (24in) + 5-7cm extender	>12	77+	>56

N/R: Not Recommended.
* The length measured when the chain is open. All necklaces come with a 5-7cm extender.
^ Parents should monitor their children while dressed.

Tips: If you’re between sizes, go for the larger size. The above measurements are a guide only; the actual measurement can be up to 3cm off. For guidance on choosing the correct size, you may Contact Us before placing an order.